Sextoyswholesale, a trade name of MR Tradingservice B.V., located at Vlasveen 28-6, 9301 PT Roden, is responsible for the processing of personal data as shown in this privacy policy. We respect the privacy of our customers and partners and ensure that the personal information you provide to us is treated confidentially. This privacy policy explains how we collect, use, store and protect personal data.

Contact Details

Sextoyswholesale (MR Tradingservice B.V.)

Vlasveen 28-6
9301 PT Roden

Phone number: +31 50 783 69 69
Email address: contact@sextoyswholesale.eu
Chamber of Commerce number: 91945488
VAT number: NL865826584B01

For questions regarding this privacy policy, you can contact us using the above details.

Article 1: Personal Data We Process

1.1 Categories of Personal Data

Sextoyswholesale processes personal data of customers and relations who purchase products or make contact. We process the following categories of personal data:

Company information: Company name, Chamber of Commerce number, VAT number, address details.

Contact details: First and last name, email address, phone number.

Payment information: Bank details, payment methods via Stripe.

Technical data: IP address, browser information, device type.

Other personal data: All data voluntarily provided by the user, such as information in the contact form or via email correspondence.

1.2 Special Categories of Personal Data

We do not collect special categories of personal data (such as data about health, religion or ethnicity) and only process data necessary for the performance of our services.

Article 2: Purposes of Processing

2.1 Processing Purposes

Sextoyswholesale processes personal data for the following purposes:

Performance of the agreement: To process orders, deliver products and manage payments.

Customer service: To contact you in response to questions, complaints or comments.

Administrative obligations: For invoicing and compliance with legal obligations, such as tax regulations.

Marketing purposes: To inform you about our products, services, offers or newsletters, provided you have given explicit consent.

Improvement of our services: To improve our website and services based on statistical analyses and usage patterns.

Article 3: Legal Basis for Processing

3.1 Legal Grounds

Sextoyswholesale processes personal data based on the following legal grounds:

Performance of the agreement: Processing is necessary for the performance of an agreement to which you are a party, such as placing and processing orders.

Legal obligation: To comply with legal obligations, for example in the area of tax legislation.

Consent: For specific processing activities, such as sending newsletters, we ask for your consent. This consent can be withdrawn at any time.

Legitimate interest: To improve our services and maintain customer relationships.

Article 4: Retention Periods

4.1 Data Retention

Sextoyswholesale does not retain personal data longer than strictly necessary to achieve the purposes for which the data is collected. The retention periods we apply are:

Customer data: Retained as long as you are an active customer and for a maximum of 7 years after termination of the agreement (in accordance with fiscal retention obligations).

Payment information: Retained for the legally required period (7 years).

Technical data: Retained for analytical purposes and for a maximum of 26 months after your last interaction with our website.

Article 5: Sharing Personal Data with Third Parties

5.1 Third Party Data Sharing

Sextoyswholesale does not sell your personal data to third parties and only provides it to third parties if this is necessary for the performance of the agreement or to comply with a legal obligation. We share data, for example, with:

Payment service providers (Stripe): For processing payments.

Shipping partners: For delivery of ordered products.

Accounting and tax service providers: For administrative and legal obligations.

5.2 Data Processing Agreements

We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.

Article 6: Cookies or Similar Technologies We Use

6.1 Cookie Usage

Sextoyswholesale uses functional, analytical and tracking cookies. A cookie is a small text file that is stored on your computer, tablet or smartphone during the first visit to this website.

6.2 Types of Cookies

We use cookies with purely technical functionality that ensure the website works properly and that your preference settings are remembered. In addition, we place cookies that track browsing behavior to improve our website.

6.3 Cookie Consent

During your first visit to our website, we informed you about these cookies and asked for consent to place them.

6.4 Managing Cookies

You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

Article 7: Security of Personal Data

7.1 Security Measures

Sextoyswholesale takes the protection of your data seriously and has implemented appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. Some of these measures include:

• Secure connections (SSL) on our website.
• Access restrictions to personal data for employees.
• Regular security audits and updates.

7.2 Reporting Security Issues

If you have the impression that your data is not properly secured or there are indications of misuse, please contact us at info@sextoyshuren.nl.

Article 8: Your Rights

8.1 Data Subject Rights

As a data subject, you have the following rights regarding your personal data:

Right of access: You have the right to view the data we have about you.

Right to rectification: If the data is incorrect or incomplete, you can have it corrected.

Right to erasure: You can request us to delete your data, unless there are legal reasons to retain it.

Right to restriction of processing: You have the right to ask us to restrict the processing of your personal data.

Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transfer it to another data controller.

Right to object: You have the right to object to the processing of your personal data.

8.2 Exercising Your Rights

To exercise the above rights, you can send a request to contact@sextoyswholesale.eu. We will respond to your request as quickly as possible, but within four weeks at the latest.

Article 9: Changes to the Privacy Policy

9.1 Right to Amend

Sextoyswholesale reserves the right to amend this privacy policy. We recommend that you regularly consult our privacy policy to stay informed of any changes.

9.2 Current Version

The most current version of the privacy policy will always be available on our website.

Article 10: Complaints

10.1 Filing a Complaint

If you have a complaint about the processing of your personal data, we ask you to contact us. If we cannot reach an agreement together, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the Dutch supervisory authority in the field of privacy protection.